Michael Adams

Houston, TX | (123) 456-2264 | abc@yahoo.com | linkedin.com/in/madams

Sr. Director of Global Planning

Proven excellence in executing supply chain management to increase cost savings and alleviate operational

risks to optimal levels.

Articulate communicator and results-driven executive with extensive experience in overseeing the company's plans and the strategies

involved in reaching company goals through team management and business operations supervision while designing strategic plans

based on forecasts and providing robust improvement recommendations. Instrumental in developing, presenting, and overseeing

financial budgets on an annual and quarterly basis to ensure alignment of all financial processes with company goals in cooperation with

executives, project managers, and cross-departmental leadership. Adept at producing monthly achievement reports, presentations, and

reviews as well as financial reporting requirements for the finance department and senior management. Manage supplier partnerships,

develop working relations, and promote collaborations to deploy sourcing strategies that pave the way for vendor negotiations

Core Competencies

Supply Chain Management | Strategic Planning & Execution | Finance Management | Market Research & Analysis

Business Process Improvement | Stakeholder Engagement | Contract Negotiation | Budgeting & Forecasting

Cross-Functional Collaborations | KPIs Maintenance | Team Leadership & Development | Customer Acquisition

Professional Experience

TCS Technologies 2015 – Present

Strategic Operations Director

– New York, NY – (2019 - Present)

Orchestrate seamless integration of end-to-end operations by harmonizing Level 2/3 remote support, Command Center, Supply Chain,

Repair Center, and Asset Management into a symphony of efficiency. Provide guidance to vertical projects with finesse while surpassing

customer expectations and financial targets with a touch of strategic brilliance. Collaborate with the Financial Procurement team to

devise an operational sourcing function by expertly negotiating with vendors, securing mutually beneficial contracts, and orchestrating

risk management.

 Skillfully navigated a +15% year-over-year reduction within a shrinking budget while maintaining operational excellence.

 Introduced a new era of staffing metrics by syncing with Key Performance Indicators reviews to increase profitability and direct

the delivery of optimized service levels.

 Unleashed a wave of cost savings by reducing repair costs by 20% while achieving unparalleled first-time customer fix rates.

 Masterminded the assimilation of a sister company by weaving capabilities into the company’s operational tapestry and

unleashing a predictive fulfillment model that brought forth cost reductions and elevated service delivery.

Command Center Manager

– Hauppauge, NY – (2015 - 2019)

Spearheaded the smooth onboarding of new customers by seamlessly integrating technical support models within project deliverables

to achieve a flawless launch. Meticulously monitored and optimized customer metrics and internal support systems to consistently deliver

unparalleled excellence as well as managed KPIs. Provided seamless remote support for esteemed top 5 financial institutions by

supervising flawless remediation, software deployments, and unwavering adherence to service level agreements.

 Pioneered the establishment of a cutting-edge Command Center while serving as the beating heart of the newly founded

corporation and setting the gold standard for Level 1 & 2 remote support and remote deployment models.

 Nurtured the collective wisdom of the team into a captivating knowledgebase and troubleshooting guide to ensure a unified

approach and empower all support staff to deliver exceptional service.

 Engineered and implemented a groundbreaking dispatch methodology by fostering a harmonious collaboration between remote

support and dispatched support that propelled productivity by a staggering 12% and reduced support costs by +10%.

Finance Manager

– Hauppauge, NY – (2015)

Oversaw and led a high-performing team of payables and receivables staff while ensuring flawless execution of all day-to-day transactions

with unwavering precision and attention to detail. Collaborated closely with the CFO to craft and implement robust monthly closing

processes to cement a strong financial foundation for the newly established business. Developed and implemented comprehensive

financial controls and policies to safeguard assets, mitigate risk, and drive financial performance.

 Steered the seamless setup of initial processes and procedures, including the meticulous establishment of the Great Plains chart

of accounts by igniting the successful launch of the business.

Central Bank of Dubai 2005 – 2015

Global ATM Service Center Support

– Hauppauge, NY – (2011 - 2015)

Led the charge in creating a global software upgrade by seamlessly transitioning the legacy NCR Gasper system to NCR's cutting-edge

Aptra Vision to elevate operational performance, and unlock enhanced functionalities.

 Innovated and maintained a custom knowledge base tailored to address the unique operational rules and business requirements

of diverse countries.

 Upheld and exceeded specific support contracts and Service Level Agreements (SLAs) of each country to achieve an impressive

98.5% ATM uptime globally.

 Governed round-the-clock, Level 1 ATM Support (Center of Excellence) spanning across 16 countries by encompassing

seamless dispatch coordination, remote remediation, and meticulous vendor management.

Infrastructure Engineering Manager

– Hauppauge, NY – (2009 - 2011)

Supervised a high-performing team responsible for delivering Level 3 infrastructure support across all financial centers to ascertain

seamless operations and unparalleled service quality. Directed the end-to-end process of new product certifications in collaboration with

a cutting-edge testing lab to rigorously evaluate and validate production functionality.

 Designed and implemented a comprehensive product lifecycle management model to provide business partners with a strategic

framework.

 Cultivated strategic partnerships with hardware and software suppliers by fostering collaborative relationships to drive extended

lifecycles and maximize return on investment (ROI) while staying at the forefront of emerging technologies and industry trends.

Compliance & Audit Manager

– Hauppauge, NY – (2007 - 2009)

Oversaw comprehensive internal and external audits for branch technology by ensuring adherence to regulatory requirements, industry

best practices, and stringent internal controls. Directed the development and maintenance of the Process Control Manual (PCM)

Library while serving as a trusted custodian to uphold accuracy, promote frequent testing, and ensure auditable standardization across

all operational processes. Collaborated closely with cross-functional teams and stakeholders to establish robust audit frameworks,

methodologies, and risk assessment protocols, aligning them with organizational objectives and regulatory guidelines.

EARLIER EXPERIENCE

Citigroup (Citibank Technology & Infrastructure)

Service Delivery Manager

Citigroup (Citi Cards)

Help Desk Manager | Application Administrator | Accounts Payable

EDUCATION

New York University

Master of Business Administration (M.B.A) in Corporate Finance

Harvard University

Bachelor of Business Administration (B.B.A)

in Banking & Finance